In our dealings with customers, we aim to increase satisfaction and trust in the business. Our objective is to serve our customers with relationships built on trust, integrity and friendliness. We aim to be responsive and to deliver services that are judged by our customers to exceed their expectations for quality and value for money.
We will carry out business honestly, ethically and with respect for the rights of our suppliers. We will settle bills per contractual specifications and cooperate with our suppliers to ensure they are represented fairly to our customers. Our suppliers are subjected to integrity checks.
We maintain high standards of integrity and are honest and fair in our dealings with all parties.
We are committed to preserving the confidentiality, integrity and availability of our own information as well as any customer information we may hold whilst under its temporary custodianship. Appropriate security arrangements are made whenever handling sensitive data regardless of its ownership.
A key part of any business is its employees. Therefore, we aim to support our staff to discover their true full potential and enable them to achieve high levels of satisfaction and motivation. We aim to empower them through a culture of shared values, trust and participation. These include:
- Provision of competitive salary and benefits packages
- Provision of flexible working enabling employees to achieve an enhanced work/life balance
- Provision of facilities to enable employees to work from home
- Promotion of healthy practices where possible with facilities for cyclists
- Encouragement to participate in professional networking
- Participation in schemes such as Childcare vouchers and Cycle2Work
- Provision of an Employee Assistance Programme
Training and Development
We seek to develop our staff in a way that helps employees realise their full potential whilst also meeting the company’s business needs. Training needs are established at company, project, customer and individual levels, and training is available in technical and management skills as well as for personal and developmental skills. A range of training resources is accessible and includes self-paced training materials. Study support is also available via assistance with course fees or time off for study or exams. The extent of the support is determined by the direct relevance and business benefit to the company.
Health and Safety
It is our policy to provide and maintain safe and healthy working conditions, equipment and methods of work for all employees and contractors and to provide such information, training and supervision as necessary for this purpose.
We view Health and Safety as an important part of overall management responsibilities, alongside those associated with the provision and quality of products and services, compliance and other legislative requirements.
We are fully committed to meeting our obligations under the Health and Safety at Work Act 1974, the Management of Health and Safety at Work Regulations 1999, the Regulatory Reform (Fire Safety) Order 2005, and associated legislation.
For every small company, it is challenging to keep up to date with all legislative changes. To achieve our objectives, we have appointed consultants to be responsible for managing company Health and Safety to continually review health, safety and welfare in the workplace, as well as new legislation, to ensure ongoing compliance with the law.
Diversity and Human Rights
We respect our staff are all individuals who bring different types of expertise to our business. We value their differing backgrounds and experiences and see these as a key attribute of our business. We do not discriminate on the basis of gender, religion, race, nationality or ethnic background, social group, disability, sexual orientation, marital status or age. Our Equal Opportunities Policy is widely accessible to all and is designed to ensure all individuals are treated fairly and equitably and to provide a working environment free from intimidation, harassment, discrimination, victimisation or any other behaviour which could adversely affect individuals’ personal lives or work performance.
The policy applies to recruitment, training, career progression, pay and every other aspect of employment. Our management ethos is based on trust and personal responsibility. We ensure our systems are fair and consistent and accessible to all staff. We respect an individual’s right to privacy with all confidential information being subject to stringent controls and security within the requirements of the Data Protection Act. We welcome and encourage the views of our staff and provide a wide range of communication channels to enable individuals to voice their opinions, offer feedback and share knowledge.
We are aware of the importance of building strong relationships with local schools and colleges and participates in work experience programmes for IT and other general business disciplines. Members of staff are encouraged to participate in local education initiatives.